Learning is complete for managers

Ten Suzuki dealerships will now be boosted by better-trained staff, after ten after sales delegates completed their management training, conferences may like to be aware.

The group, who took part in the automobile company’s after sales management development programme, discovered their success this week.

Management learning at Suzuki is intended to give candidates a challenging and operationally relevant experience, which they can build on in the job.

A spokesman for the company said: "The programme aims to increase the professionalism, motivation and business skills of managers, enabling them to rise to the challenges of the future, promote customer retention and maximize profitability within their departments."

Suzuki was recently in the news after workers stayed on in the Tokyo plant in spite of the after-effects of the tsunami and earthquake, which reached near the city.

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Finance squeeze for high-end properties

A tax increase for people living in more expensive properties could be a discussion topic for property conferences this week.

The Financial Times reported that deputy prime minister Nick Clegg revealed plans to penalise people living in high-end properties with a tax, in order to fulfil the government aim of scrapping the 50p tax rate.

The measures may be implemented through changes in council tax and stamp duty.

Mr Clegg’s announcement comes after chancellor George Osborne spoke about the proposal in last week’s budget.

He said: "As well as reviewing revenues from the 50p tax rate, we will also be redoubling our efforts to find ways of ensuring that owners of high value property cannot avoid paying their share."

An investigation by the Office for Budget Responsibility found that many high earners took measures to avoid paying the 50p tax rate last year.

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Business training events: Sickness costs

People attending business training events may be interested to learn that sickness absence costs small businesses £1,500 each, a year, according to new figures.

The stats from the Federation of Small Businesses (FSB) show that while long-term sickness doesn’t affect SMEs that often when it does it can have a huge impact on the company.

The survey found that on the whole SMEs only experience 2.4 sick days per employee per year which is well below the national average of 7.7 days per employee per day.

However, in the past year sickness absence cost small businesses on average £1,500 while for nine per cent it cost more than £5,000. The FSB is now calling on the government to do more to help small businesses cover the costs of sickness.

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Banking is set for Budget changes

Those who follow finance conferences will know by now the banking changes which were announced in the recent Budget.

Chancellor George Osborne announced a slew of measures for banks in the UK on Wednesday, leaving the large companies facing a higher levy, and possible double taxation for banking deals done outside the UK.

Following the announcement Angela Knight, of the British Bankers’ Association, said she found the measures "not as straightforward as they seem".

She added: "While corporation tax is paid on profits, the bank levy represents an additional fixed cost for larger banks operating in the UK. Without satisfactory double taxation arrangements in place, this is putting banks operating in the UK at a long term disadvantage."

Mr Osborne said the increase in the levy was intended to offset a reduction in corporation tax.

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Budget sees more technology investment

Those attending general business conferences will be aware that this week’s Budget delivered favourable news for the technology sector in the UK.

Chancellor George Osborne announced on Wednesday that the government would be investing money into the sector, creating jobs, introducing tax relief and supporting more apprenticeships.

A boost in the number of enterprise zones and an increase in loans to small businesses were also announced.

It is thought that 50,000 apprenticeships may be created over the next two years, with more than 8,000 in skilled professions within the IT and technology sector.

Twenty-four new university technical colleges have also been proposed, and more money will be spent on the Space Innovation Centre.

Elsewhere in the Budget, a planned fuel duty increase was postponed, and more duty was added to cigarettes and alcohol.
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Legal business events: Education costs

This year at legal business events a key topic will be how we find the legal stars of tomorrow.

A recent debate on the future of legal education at the Inner Temple raised concerns over the rising cost of law studies and the lack of funding options.

The main concern appears to be an oversupply of law students to the sector. Panellists at the debate were particularly worried about the barrister’s profession, with only one in four students securing pupillage.

As a result the former Lord Chancellor Lord Falconer has recommended that places on the Bar training programme should be cut.

Yet law firms are also being encouraged to develop better links with schools in order to improve diversity, as the profession is still generally viewed as elitist.

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Liquidity offer could be a hot investment topic

Weekly liquidity will now be an option for investors with funds in Deutsche Bank’s X-markets managed accounts, investment conferences may be interested to hear.

The bank told HFM Week that this move would offer its investors more flexibility in where to place their funds.

Previously, investors have been offered monthly liquidity, but from April 1st they will be able to move funds around on every Tuesday of the month, after changes are made to the subscription and redemption terms of the accounts.

Deutsche Bank’s global head of managed accounts Martin Fothergill said: "We are now pleased to announce that our clients will be able to access a number of the platform funds with weekly liquidity, offering increased flexibility for asset allocation."

In its annual report last week Deutsche Bank told investors it was aiming for a profit of €10 billion.

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Business training events: Vocational

The value of publicly funded college courses will be debated at business training events this year.

And this follows a review of vocational courses by Professor Alison Wolf who was asked by the Education Secretary to see how training can be improved.

Professor Wolf believes that between a quarter and a third of 16 to 19 year olds are on vocational programmes with little or no market value.

She recommends that employers should be part-subsidised so that they offer better quality apprenticeships.

The number of vocational qualifications has increased significantly in the last ten years.

However Professor Wolf believes many of these are not of sufficient quality.

The Wolf report also suggests that schools should work to ensure no pupil leaves secondary education without good English and Maths GCSEs.

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Corporate finance business events: EMI

The battle between Citigroup and Terra Firma over the ownership of EMI has been the talk of corporate finance business events for some time.

And it has taken a new twist after Citigroup seized ownership of EMI this week.

Citigroup were the major creditor and will now own all of the 114-year old company.

The bank had previously loaned money to private equity group Terra Firma to help it buy the record label in 2007.

Yet last year Terra Firma owner Guy Hands sued Citigroup, claiming it had tricked him into overpaying for EMI.

The claim was dismissed by a New York judge in October.

Terra Firma has now lost its entire £1.7bn investment in EMI.

Meanwhile Citigroup revealed it will prepare EMI for sale, with likely bidders being rival record labels.

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Marcus Evans Complaints

Be Aware of the Business Directory Internet Fraud Scheme – Marcus Evans Complaints

Marcus Evans is a company which specializes in the research and development of strategic events for senior business executives. It has an international network of sixty three offices. The Marcus Evans company produce as many as a thousand events annually. These events focus on strategic issues in technology, transportation, health, human resources, business improvement, capital markets and telecommunications. The Marcus Evans company provide its clients with the knowledge and information which allows them to maintain a competitive advantage and provide a positive contribution.

Effective Handling Of Complaints – Complaints made by customers are taken very seriously at the company. Marcus Evans have very defined procedures for handling the complaints made by customers very expeditiously and effectively. Marcus Evans always appreciates constructive criticism, and uses the customer feedback to make improvements to the modus operandi of the company. The conference division of Marcus Evans has focused on a number of events dealing with the best strategies and practices for addressing complaints. The second annual marcus evans complaints conference was in the first week of February in 2009.

The key topics at the conferences were about creating awareness for recognizing customer complaints, adjusting organizational vision, increasing customer retention and loyalty through customer complaint processes and developing services and products from the complaints feedback. The second annual marcus evans complaints conference also spoke about tapping the sources of alternative communication channels, and a personalized customer approach to customer complaints.

The same conference perceived customer complaints as a wonderful opportunity to deliver on the customer experience and build loyalty, advocacy as well as customer retention by handling the complaints of customers very efficiently and in a manner that is satisfactory. The conference stated that the management of customer complaints not only guarantees the much sought after return on investment, but also a good opportunity for growth. Customer feedback according to Marcus Evans, helps to develop innovative products, services and marketing strategies.

Participants at the conference were attended by managers, board members and heads of departments such as customer care, experience, retention, advocacy, CRM, marketing and sales, production management and quality management.

Thus Marcus Evans is a company which considers customer complaints to be a valuable asset for its business growth. It regards customer feedback as a way of gaining customer loyalty. You can also check out the website http://www.marcusevans.com/marcus-evans-complaints.asp for details about services offered by Marcus Evans.

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